Cracking Questions 

How to go beyond customer journey process mapping and really improve the productivity of your business


Click and order here:


Amazon UK | Barnes & Noble USA (publication date 21/2/16)

or just go to your usual bookseller and search on 'Cracking Questions' 

Questions and challenges that will help you generate the dozen plus small creative ideas that will enable your organisation to do more with less – and how to do this without the need to bring in large teams of costly ‘transformation’ consultants or use forests of flip chart paper ‘mapping processes’

To find out why I have written this book, click here

Now available...